Search found 9 matches

by Nina Schweikardt
Tue Oct 11, 2022 9:16 am
Forum: Support & Questions
Topic: How to get 'extended' keys from the License Server
Replies: 2
Views: 188975

Re: How to get 'extended' keys from the License Server

Yes, this it is possible to return a travel license manually. Do do so, you need to be connected to the same network as the one your Aligner License Server is on, and the Aligner License Server has to be running. Then you simply quit CodonCode Aligner, and you will see a dialog that ask you if you w...
by Nina Schweikardt
Mon Feb 20, 2017 4:00 pm
Forum: Support & Questions
Topic: Verify that you are connecting to your own License Server
Replies: 0
Views: 67078

Verify that you are connecting to your own License Server

To verify if you are connecting to your own Aligner License Server, please do the following: 1.) Open the Aligner License Server so that you can see the current users 2.) Start CodonCode Aligner 3.) Wait until you see the dialog that tells you that your license key is invalid and leave this dialog o...
by Nina Schweikardt
Mon Feb 20, 2017 3:52 pm
Forum: Support & Questions
Topic: Current license key does not allow you to update
Replies: 0
Views: 60929

Current license key does not allow you to update

If you want to update to CodonCode Aligner 7.0.1 it is possible that you see the following message, even if your update and support agreement allows you to update to this version: http://codoncode.net/aligner/forum_images/701UpdateError.png For some users it is possible, that this error message can ...
by Nina Schweikardt
Tue Jan 28, 2014 1:08 pm
Forum: Support & Questions
Topic: Restoring Aligner projects from the Aligner backup file
Replies: 0
Views: 62729

Restoring Aligner projects from the Aligner backup file

If you can not open your Aligner project any more because there was a problem when saving, you can restore projects by using the backup file (ending in .bak). This can happen for example when Aligner runs out of memory, or your laptop runs out of battery. To restore your project, please follow these...
by Nina Schweikardt
Mon Nov 04, 2013 11:38 am
Forum: Support & Questions
Topic: Source file not found during install
Replies: 0
Views: 59505

Source file not found during install

What you need to do if you get the following error while installing CodonCode Aligner or the Aligner License Server: Source file not found: xxxxxxxxxx Verify that the file exists and that you can access it This problem is caused by antivirus software on your computer. We have had several reports of ...
by Nina Schweikardt
Thu Oct 17, 2013 4:28 pm
Forum: Support & Questions
Topic: Silent Install with MSI for use with License Server
Replies: 3
Views: 79056

Re: Silent Install with MSI for use with License Server

The location on Mac OS X is also in the folder where you installed CodonCode Aligner which is usually in Applications.
by Nina Schweikardt
Thu Aug 22, 2013 10:04 am
Forum: Support & Questions
Topic: License Server shows a "Single-User License"
Replies: 0
Views: 59430

License Server shows a "Single-User License"

When entering a license key in the Aligner License Server that allows for one concurrent user, the License Server will show "Single-User License" in the license type description of the license dialog. Please note that you will have a concurrent license for one user, the type is just displa...
by Nina Schweikardt
Wed Feb 06, 2013 3:47 pm
Forum: Support & Questions
Topic: Using Ref sequence in "Assemble in Groups"
Replies: 1
Views: 66421

Re: Using Ref sequence in "Assemble in Groups"

Hi Jim, To align sequences to a reference sequence please use "Align in Groups" instead of "Assemble in Groups". This feature is available from the "Contig" menu -> "Advanced Alignments" -> "Align in Groups...". Assemblies are generated without a ref...
by Nina Schweikardt
Thu Jan 17, 2013 12:25 pm
Forum: Support & Questions
Topic: New Project Format in CodonCode Aligner 4.0
Replies: 0
Views: 58730

New Project Format in CodonCode Aligner 4.0

Version 4.0 of CodonCode Aligner introduced a new format for saving projects. Aligner now saves your projects in one file thus being faster and more memory efficient when reading and writing many sequences. Projects saved in the new format can not be opened with old versions of CodonCode Aligner (3....